The Impact of Structured Communication on Project Success

Abstract

Effective communication is widely recognized as a cornerstone of successful project management. In large-scale and complex environments, poor communication is one of the leading causes of delays, budget overruns. This dissertation examines the impact of structured communication on project performance, through a case study of the M47 quay reinforcement and terminal rehabilitation project at the Port of Algiers, managed by COSIDER TP. Structured communication refers to the deliberate use of consistent processes and defined roles to ensure that information is clearly shared and decisions are well coordinated throughout the project. The study explores how these practices influence key areas of project success, such as stakeholder engagement, timely decision-making, team coordination, and risk management. A qualitative approach was used, drawing on semi-structured interviews with core project team members. The findings show that applying structured communication practices leads to better coordination, increased trust among stakeholders, and a noticeable reduction in project risks. In contrast, weaknesses in transparency and knowledge transfer were linked to delays and inefficiencies. This research concludes that communication is not a secondary support function, but a critical driver of success in complex infrastructure projects.