Résumé:
This dissertation examines the contribution of digital transformation to the
optimization of the pharmaceutical supply chain through a case study conducted at Pharma
Invest. The focus is on the implementation of the ERP system SAP Business One and its
integration with complementary digital tools. The objective is to evaluate how such systems
impact operational performance, traceability, and supply chain resilience.
Digital transformation plays an increasingly vital role in enhancing supply chain
performance, particularly in the pharmaceutical sector where precision, transparency, and
adaptability are essential. This research explores how enterprise resource planning (ERP)
systems support the modernization of supply chain processes, highlighting both the
opportunities and challenges of digital integration. The case study demonstrates the potential
of digital tools to improve operational efficiency, data reliability, and informed decision-
making across supply chain activities. It also underscores the importance of organizational
readiness, user engagement, and strategic alignment to ensure the success of digital
transformation efforts.
Ultimately, this study offers insights into the benefits and limitations of ERP
implementation in the pharmaceutical supply chain and emphasizes the critical role of user
training and system integration in realizing the full potential of digital transformation.
