Résumé:
This study explored the role of digital payment integration in public transport systems in
Algeria, focusing on how it enhances operational efficiency for transport companies and
improves passenger satisfaction. Using a mixed-method approach that combined user
questionnaires and interviews with professionals from ETUSA, SETRAM, and SEMA, the
research identified key barriers to digital adoption: infrastructure limitations, security
concerns, and user resistance. Findings demonstrated that digital tools such as e-wallets, QR
codes, and smart cards significantly improve user experience, reduce operational costs,
optimize revenue management, and promote transparency. Digitalization in transport aligns
with the vision of smart cities, where innovation, sustainability, and efficiency come together
to meet both public expectations and institutional goals
