The Simultaneous Management of Multiple SAP S4/HANA Implementation Projects

Abstract

This study aims to explore how consulting firms and external experts manage the simultaneous implementation of multiple SAP S/4HANA projects, focusing not only on the technical side of implementation but also on the strategic management behind it. Unlike most existing research, which concentrates mainly on the client’s experience and technical aspects like data migration, our study goes further by examining the internal "back-end" management processes within these experts. To achieve this, we combined theoretical research with practical observations during our internship at PwC Algeria. Data were collected through interviews with consultants and PMO members, along with the analysis of internal documents and project management practices. The case study highlights the main challenges consulting firms face, including overlapping deadlines, resource bottlenecks, and communication difficulties. It also shows the key role played by the PMO and the critical need for advanced project management tools. Our findings confirm that effective resource planning, strong PMO support, and the use of optimized advanced tools and solutions improve the ability to manage multiple projects successfully. By merging project implementation analysis with project management insights, this work offers a deeper understanding of what ERP experts do behind the scenes and what additional practices can enhance project outcomes. The thesis concludes with practical recommendations and proposes directions for future research, aiming to help consulting firms better handle the complexity of SAP S/4HANA project environments.